1️⃣ Do you accept insurance?Osprey Mental Health currently operates as a self-pay practice, meaning we are not contracted with insurance companies. This allows us to provide personalized, confidential care without the limitations imposed by insurance networks.
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2️⃣ Can I get reimbursed by my insurance company?Yes — in many cases, you can. After your appointment, we can provide a superbill, which is a detailed receipt you can submit to your insurance for potential out-of-network reimbursement.
Reimbursement rates vary by plan, so check with your insurance provider for details.
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3️⃣ What payment methods do you accept?We accept major credit and debit cards, including HSA and FSA cards.
All payments are processed securely through Stripe via our HIPAA-compliant partner platforms (Jane or Klarity).
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4️⃣ When is payment due?Payment is due at the time of booking to reserve your appointment. This ensures your visit is confirmed and allows your provider to prepare for your session.
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5️⃣ What is your cancellation policy?We understand that life happens. Appointments canceled or rescheduled at least 24 hours in advance will not be charged.
Cancellations made within 24 hours of your appointment time may be subject to a late cancellation fee.
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6️⃣ Can I use HSA or FSA funds?Yes — Osprey Mental Health services are typically eligible expenses for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
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7️⃣ How will charges appear on my statement?All payments are processed under Cordillera Healthcare LLC, the parent company of Osprey Mental Health. This may appear as “Cordillera Healthcare” or “Cordillera Health” on your bank or card statement.
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8️⃣ Who do I contact for billing questions?For any billing or payment-related questions, email billing@cordillerahealthcare.com or reach out through our secure patient portal.

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1️⃣ Do you prescribe medication?Yes — if your provider determines that medication is appropriate, it can be prescribed during your visit. All prescriptions are sent electronically to your preferred local pharmacy.
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2️⃣ What types of medication can Osprey providers prescribe?Our licensed clinicians can prescribe most medications used to treat anxiety, depression, ADHD, and addiction-related concerns.
Controlled substances (like stimulant medications for ADHD) are prescribed only when clinically indicated and always in accordance with state and federal telehealth prescribing laws.
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3️⃣ How do follow-up visits work?After your initial appointment, your provider will schedule follow-up visits to monitor progress, review any side effects, and adjust treatment as needed. These sessions are also conducted virtually through our secure telehealth platform.
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4️⃣ What if I’m already on medication?If you’re currently taking medication, your provider will review your medical history and current prescriptions during your first visit to ensure continuity and safety.
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5️⃣ Can you manage my care long-term?Yes. Osprey providers offer ongoing medication management and support.
We’ll work with you to develop a long-term treatment plan that includes regular check-ins, dose adjustments if needed, and coordination of care with other healthcare professionals when appropriate.
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6️⃣ Are therapy or lifestyle changes part of treatment?Absolutely. We believe in a whole-person approach — integrating therapy, lifestyle adjustments, and, when appropriate, medication. Your treatment plan may include referrals for counseling, nutrition, sleep optimization, and mindfulness strategies.
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7️⃣ How quickly can I expect results?Everyone’s response to treatment is different. Some patients notice improvement within a few weeks, while others may take longer. Your provider will discuss realistic expectations and guide you through each step of your progress.
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8️⃣ Can I contact my provider between visits?Yes — you can message your provider securely through the Jane or Klarity patient portal for non-urgent questions or follow-up concerns. For urgent matters, always call 911 or 988 (Suicide and Crisis Lifeline).

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1️⃣ What happens after I book my appointment?After scheduling through our secure Jane booking system, you’ll receive an email confirmation and a link to complete your intake forms online. These forms help your provider understand your background, symptoms, and goals before your first visit.
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2️⃣ What should I expect during my first visit?Your first visit is a comprehensive consultation that typically lasts 45–60 minutes.
You’ll discuss your current concerns, medical history, and treatment goals with your provider. Together, you’ll create a plan that may include lifestyle changes, therapy, or medication if appropriate
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3️⃣ Are all appointments virtual?Yes — Osprey Mental Health is a telehealth practice, so all visits take place through a secure, HIPAA-compliant video platform. You can join from your phone, tablet, or computer in a quiet, private space.
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4️⃣ How often will I need follow-up visits?Follow-up visits are typically scheduled every 4–8 weeks, depending on your care plan.
These sessions allow your provider to check progress, answer questions, and make any necessary adjustments to your treatment.
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5️⃣ Can I change or cancel my appointment?Yes. You can reschedule or cancel appointments online through your Jane account.
Please provide at least 24 hours’ notice to avoid a late cancellation fee.
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6️⃣ How do I contact my provider between appointments?For non-urgent questions, you can send secure messages through the Jane or Klarity portal.
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For emergencies or crisis situations, please call 911 or 988 (Suicide and Crisis Lifeline) immediately.
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7️⃣ What if I need a referral for therapy or other services?Your Osprey provider can recommend or refer you to trusted therapists, specialists, or support resources that align with your care plan and goals.
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8️⃣ How long does treatment last?Every journey is different. Some patients benefit from short-term support, while others prefer ongoing care. Your provider will work with you to create a flexible plan that fits your life and evolves with your needs.
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9️⃣ What makes Osprey’s care different?We combine medical expertise with a whole-person approach — focusing not only on symptoms but on lifestyle, stress, nutrition, and habits that affect mental health. Care is private, judgment-free, and designed around your goals.

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